Back to top

Frequently Asked Questions (FAQs)

Need help? Take a look at some of our most Frequently Asked Questions.

Who sets the property rules?

We provide standard property rules, but we will include any specific rules regarding your property that you wish. Our standard rules encompass the issues of excessive noise and smoking on or inside your property, but we will make adjustments based on your wishes. It is always your property, and you remain in control.

Do you offer guest support?

As part of our fully managed service, the Lets Host For You team are available to your guests if they have questions or concerns about their stay or your property. We provide 9-5 communication, from the guests initial booking enquiry to check out and beyond. We also provide an emergency contact for out-of-hours. 

How do I know how my property is doing?

You will have access via the owner’s portal to monitor your listing.  Here you can see how your property is performing and are able to book dates for yourself. 

Why should I let my property for short term lets instead of traditional renting?

Quite simply, flexibility and increased Revenue. Compared to traditional renting, short-term letting on holiday sites such as Airbnb can potentially increase your revenue by up to 60% more. You also have the ability to use the property as a second home! 

What area do you cover?

We cover the majority of East Kent including: Margate, Ramsgate, Broadstairs, Sandwich, Deal and Whitstable. 

I don't have a booking platform account; do I need to set one up?

No need! We’ll set up a bespoke listing for your property, including word optimisation, designed to attract your target audience and maximise occupancy rates.

What does your 5* quality housekeeping include?

At Let’s Host For You we have our own housekeeping team that take excellent care of our managed properties. We always ensure consistency after each guest stay. We do this by employing dedicated housekeeping staff to provide a 5-star cleaning service. We also use a trusted laundry service to guarantee our guests have fresh clean sheets on every stay.  

How do you screen potential guests?

We are partnered up with the company SuperHog to provide comfort of a deposit without the associated hassle. The virtual damage deposit is activated for all validated bookings and protects up to £500. SuperHog provides advanced guest screening technology so we can know exactly who the guests are. Every validated booking is covered by the £1,000,000 Host Guarantee. This protects us from guest property damage and guest injury.

SuperHog is covered by us at no extra cost for you. 

Airbnb also provide Air Cover. This is damage protection that covers you if a guest damages your place or belongings during an Airbnb stay. 

How do guests check in?

With guests coming from various locations, we find many struggle to commit to a certain arrival time, so we provide them with flexibility surrounding their check-in by fitting  Lockboxes as part of our onboarding process. This ensures safe access for guests whilst not compromising the security of the property.

If you can't find the answer to your question and still need help? Contact Us.